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We understand how terrifying a visit to the dentist can be for some people. You may fear the unknown or feel uncomfortable with being in close proximity to someone else or you may have had a bad dental experience in the past.

You are not alone. We are happy listen to your particular phobia and work out a program to work through it. We take our responsibilities towards our patients very seriously. Dr Andrew Parkman and his team’s approach is based on years of handling sensitive patients and is based on building your trust before he even looks in your mouth. We will let you lead the way.

Some people are happiest just sitting and talking about their concerns and fears. Some people might prefer to have a peek into some of our rooms and slowly build up to letting us have a look in their mouths. And our nurses are particularly warm and gentle. You’ll come out feeling as if you’ve made friends for life.

Please click here for what other people have had to say about us.

Frequently asked questions

What are the different causes of dental phobia?

Bad experiences: Dental phobia is often caused by a bad experience in the past. It is thought that this accounts for up to 85% of dental phobias. Bad experiences – it’s not just about a bad physical experience but also about psychologically damaging experiences, like feeling humiliated.

Technology has advanced at such a rapid rate in the dental arena. Modern dentistry in caring hands, is pain free nowadays.

And as for a dentist humiliating a patient… there is never any excuse for that.

Uncaring dentist: What people commonly fear is pain. But there is the added dimension of it being inflicted upon them by an uncaring and cold individual.

These are some of the things that are important to us:

– That you feel listened to and respected.
– That you feel in control.
– That you trust us.
– That we won’t pressurise you.
– That we will make your treatment pain free.
– That we make you feel welcome and at home.
– That you won’t be blamed.
– That you think we’re the nice guys.

And we hope that you might even enjoy your time with us.

Abuse: A history of bullying or having been physically or emotionally abused may contribute to developing dental phobia. Especially if this is combined with a bad dental experience or a breach of trust by an authority figure.
We can’t hope to unpick any historical damage, but we can reassure you of a safe and caring experience with us.

Humiliation: Sadly, we have many patients who have suffered insensitive and humiliating comments by a dentist in the past and often in their childhoods.
There is no place for humiliation and we understand just how damaging it can be. If you asked us, you’ll also find some stories of insensitivity at the hands of some of our childhood dentists.

Learned behaviour: Children can often learn to be afraid of the dentist if their parents are scared of the dentist. It is also easy to let other people’s negative stories colour your views.

It is hard to be positive when your instincts are to be negative. You could talk to your dentist about ways of thinking about the experience as a good one rather than one fraught with fear.

Our advice with children would be to try to focus on the fun side of a trip to the dentist. E.g. letting them play with the dental chair, rewarding them for good behaviour, giving them a new toothbrush.

Post-Traumatic Stress: Research suggests that people who’ve had horrific dental experiences can suffer from symptoms similar to people with post-traumatic stress disorder (PTSD). This is characterized by intrusive thoughts of the bad experience and nightmares about dentists or dental situations.

In these cases, finding a dentist who is thoughtful and compassionate will make such a difference.

You can find a therapist through the British Association for Counselling and Psychotherapy (BACP). Their web site is at www.bacp.co.uk. Or through the web site of the British Confederation of Psychotherapists (BCP). Their web site is at www.bcp.org.uk.

I am embarrassed

Please don’t be. Although dental phobia is unique to each person, we do have many patients who are dental phobics. Please tell Sam, our practice manager, that you are nervous. She will make sure that you are treated sensitively from the moment you join us.

What do you do to minimise pain?

Modern dentistry shouldn’t be painful. Here are some of the things that we do to minimise pain:

We listen to you: If you’re feeling nervous, please tell us. We can then agree how to work together to make you feel at ease. We can select from a wide range of anxiety and pain-relieving methods to minimise any physical and emotional discomfort. And we like to you ask questions, so please feel free.

Being in control: We want you to feel as in control as possible. If, during any stage of your treatment, you’d like us to stop, then simply raise your hand. We’ll stop immediately and will break for as long as you like.

Local anaesthetic: We rub a local anaesthetic gel onto your gums to start the numbing process. This is especially helpful for hygiene treatments.

The WAND pain-free local anaesthetic: This is a computer-controlled unit that automatically senses the precise pressure and flow rate of the anaesthetic. In a survey, 82% of patients felt no pain from The WAND.

Feeling completely numbed: We will always test the numbed area to make sure that you feel nothing. If you feel any discomfort whatsoever during this test, tell us and we’ll give you more anaesthetic.

Dexterity: We’re committed to gentle dentistry. And that means we don’t scrimp on the dexterity. It also means that we’ll be as careful as possible during the procedure so as to minimise any discomfort once the anaesthetic has worn off afterwards.

Treating infections first: An infection can prevent an anaesthetic from working as it should. If this is the case, we’ll give you anti-biotics to treat the infection beforehand.

Sedation If you’d rather be completely unaware of the treatment, we can offer you sedation. You’ll feel drowsy and sleepy but you are still able to talk and co-operate with us. And you will have no recollection of the treatment. Please click here to read about sedation with us.

Distraction: You can now immerse yourself in your favourite DVD with our new goggles. Or you can bring in your favourite music and listen to it on our iPod docking system.

Bring a friend: If a friend can help distract you and put you at ease, please invite them along.

I have a sensitive gag reflex

The gag reflex is located on the back third of the throat and helps keep objects from going down your windpipe.

Some people have a very sensitive gag reflex which makes them feel as if they are going to gag or be sick. This can make going to the dentist very difficult but we can help.

Talk to us about your concerns and we will be able to avoid those sensitive areas of your mouth.

There are things that you can do to make the problem easier. Some patients draw their tongue back to give the dentist room to work, but they end up gagging on their tongue. We can work together to find ways to avoid gagging movements.

We have designed with practice to put everyone at ease. Patients who are worried about gagging become tense in the chair and this can heighten the sensitivity.

We now have DVD goggle so you can lose yourself in your favourite program. In our experience, distraction can be a good tonic.

I think I need professional support before I see a dentist

You can find a therapist through the British Association for Counselling and Psychotherapy (BACP). Their web site is at www.bacp.co.uk.

Or through the web site of the British Confederation of Psychotherapists (BCP). Their web site is at www.bcp.org.uk.

I'd like to ask a question?

We’d love to hear it especially if it’s dentally related. Please bear in mind that our dentists are attending to patients for most of the day.

They will reply to you as soon as they are able to do so. Ask us a question.

What do I do next?

If you’d like to book an appointment, you can call us on 020 7638 7100, or email us on bite@dentistry100.co.uk

  • You can ask Nancy or Peung, our dental nurses, to hold your hand if you need a little bit of extra reassurance.
  • Bring a friend or your favourite childhood teddy with you if you like.
  • We will never make you feel guilty or judge you.
  • You can decide the angle of the chair. We’ll work around you.
  • We use a special anaesthetic gel before we numb you.
  • You can put your hand up any time and we can take a break